1. Scope of Policy
This Privacy Policy applies to communications with Hades Construction Inc including:
- Website contact forms
- Phone calls
- Email communications
- SMS and MMS text messaging (including Zoom Phone messaging services)
- Service inquiries and customer support communications
These communications may include project updates, appointment confirmations, scheduling notifications, jobsite coordination, safety alerts, service notifications, customer support communications, and marketing communications where consent has been provided.
2. Information We Collect
Contact Information
- Name
- Phone number
- Email address
- Company name
- Mailing address
Communication Information
- Message content
- Email responses
- SMS responses
- Call logs and voicemail messages
- Appointment scheduling details
Technical Information
- IP address
- Browser type
- Website usage data
- Device information
3. How We Use Your Information
We use collected information for legitimate business purposes including:
- Responding to inquiries
- Scheduling services or consultations
- Coordinating construction projects
- Providing project updates
- Sending service notifications
- Communicating with subcontractors or vendors
- Improving customer service
- Sending marketing communications (when consent is provided)
4. SMS Messaging and Mobile Communications
Hades Construction Inc may communicate with customers, subcontractors, and project contacts using SMS text messaging.
Messages may include project updates, scheduling notifications, appointment confirmations, safety alerts, service notifications, and marketing communications where consent is provided.
5. SMS Consent (Opt-In)
By providing your mobile phone number through website forms, service agreements, phone conversations, project communications, or direct requests for SMS updates, you consent to receive SMS messages from Hades Construction Inc.
Consent is not required to purchase services.
6. Message Frequency
Message frequency may vary depending on project activity, scheduling needs, or service communications.
7. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
8. SMS Opt-Out
You may opt out of SMS communications at any time by replying STOP.
After opting out, you will receive a confirmation message and will no longer receive SMS messages from Hades Construction Inc unless you opt in again.
9. SMS Help Instructions
For assistance with SMS communications, reply HELP or contact privacy@hadesconstruction.com.
10. Information Sharing
Hades Construction Inc does not sell personal information.
We may share information with trusted service providers who assist in operating our business, including communication platforms, scheduling systems, customer service tools, and website hosting providers.
11. Mobile Information Protection
Mobile phone numbers and SMS consent data are protected.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
12. Data Security
Hades Construction Inc takes reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, or misuse.
13. Data Retention
We retain communication records only as long as necessary to:
- Fulfill business purposes
- Maintain project documentation
- Comply with legal requirements
- Enforce agreements
14. California Privacy Rights (CCPA & CPRA)
California residents may request access, deletion, or correction of personal information and may opt out of the sale or sharing of personal information.
15. Children’s Privacy
Our services and communications are not directed to children under the age of 13.
16. Changes to This Privacy Policy
Hades Construction Inc may update this Privacy Policy periodically. Updated policies will be posted with the revised effective date.
17. Contact Information
Hades Construction Inc
Privacy Officer