1. Scope
This Privacy Policy applies to all communications between Hades Construction Inc and customers, prospective customers, vendors, subcontractors, consultants, employees, and other business contacts through the following channels:
- •Website forms and online inquiries
- •Email communications
- •Telephone calls and voicemail messages
- •SMS/MMS messaging and Zoom Phone SMS services
- •Customer service communications
- •Marketing communications
- •Project communications
2. Information We Collect
Contact Information
- •Name and company name
- •Mobile phone number and business phone number
- •Email address and mailing address
Communication Information
- •SMS and MMS messages
- •Email communications and voicemail messages
- •Call logs and appointment information
- •Service requests and project information
Technical Information
- •IP address, browser type, and device information
- •Operating system
- •Website interaction data and form submission information
Consent Information
- •SMS consent records, including date, time, and method of consent
- •Opt-out requests and communication preferences
3. How We Use Information
We use the information we collect to:
- •Respond to inquiries and provide estimates and proposals
- •Coordinate projects and schedule appointments
- •Deliver project updates and send service notifications
- •Communicate with customers, vendors, and subcontractors
- •Improve customer service and maintain records
- •Comply with legal obligations
- •Send marketing communications where consent has been provided
4. SMS Messaging Services
Hades Construction Inc may send SMS and MMS messages regarding:
- •Appointment confirmations and scheduling updates
- •Project updates and inspection notifications
- •Service reminders and customer support
- •Jobsite coordination and material delivery updates
- •Safety notifications and permit scheduling
- •Marketing communications, where permitted and consented
5. SMS Consent (Opt-In)
By providing your mobile phone number through any of the following, you expressly consent to receive SMS communications from Hades Construction Inc:
- •Website forms and contact forms
- •Service agreements and project contracts
- •Telephone conversations
- •Email requests or direct requests for text updates
Consent is not required as a condition of purchasing any goods or services.
6. Message Frequency
Message frequency may vary depending on:
- •Project activity
- •Scheduling requirements
- •Service needs
- •Customer requests
- •Marketing preferences
7. Message and Data Rates
Message and data rates may apply according to your wireless carrier plan.
8. Opt-Out Instructions
To opt out of SMS communications at any time, reply STOP.
After you send a STOP request:
- •You will receive a one-time confirmation message.
- •All future SMS communications will cease.
- •You may opt back in at any time by providing consent again.
9. Help Instructions
For help with our SMS messages at any time, reply HELP and you will receive a reply with support information.
You can also reach our Privacy Officer directly by email at privacy@hadesconstruction.com or by phone at 213.652.2500.
10. Information Sharing
Hades Construction Inc does not sell personal information. We may share information with trusted service providers who assist in operating our business, including:
- •Communication providers
- •Website hosting providers
- •Cloud storage providers
- •CRM platforms
- •Project management software providers
11. Mobile Information Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with any third party, except as required to deliver the messaging services you have requested or to comply with applicable law.
12. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information against:
- •Unauthorized access or disclosure
- •Loss or misuse
- •Unauthorized alteration
13. Data Retention
We retain information only as long as necessary to:
- •Provide services and maintain project records
- •Comply with legal obligations
- •Resolve disputes and enforce agreements
SMS consent records may be retained for a minimum of four years.
14. California Privacy Rights (CCPA & CPRA)
California residents may request access, correction, deletion, and information regarding personal information collected and processed by Hades Construction Inc. Residents may exercise applicable rights under California law by contacting us.
15. Children’s Privacy
Our services are intended solely for adults and business entities. We do not knowingly collect information from, market to, or communicate with anyone under the age of 18.
16. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes become effective upon posting to our website.
17. Contact Information
Hades Construction Inc
Privacy Officer
Last Updated: June 17, 2026